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At Resol Co., Ltd. (hereinafter referred to as 'our company'), we strive daily to provide prompt and friendly service so that our guests can comfortably enjoy their stay and dining. In order to improve service quality, and considering recent changes in the work environment and the current social situation where actions that hinder the working environment for employees are anticipated, we have formulated and made public these guidelines to protect our employees. We would like to ask for your understanding that the formulation of the guidelines is not intended to eliminate valuable guest feedback.
While our company value and consider feedback from our guests as valuable advice and guidance, we have defined the following actions as customer harassment.
Please note that the following examples, including those in parentheses, are illustrative and not exhaustive.
1. If the content of guest request is deemed inappropriate
2. Actions or behaviors that are socially unacceptable as means or methods to achieve demands
If our company determines that such actions have occurred, we may refuse to serve the Guest and suspend or terminate the accommodation, dining, or other contracts with them. Furthermore, if our company determines the situation to be malicious, we may take measures to collaborate with external agencies, such as consulting, contacting, or reporting to lawyers or the police. Please be advised in advance.
The above outlines our current principles of action, and we will continue to make improvements to ensure that our efforts remain the best possible, without being fully satisfied with the current measures. We will continue to strive to provide better services to our guests. We sincerely appreciate your continued patronage.
January 27, 2023