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PRIVACY POLICY

Risol Co., Ltd. (hereinafter referred to as "our company") recognizes that protecting and appropriately using personal information (meaning the information defined in Article 2, hereinafter referred to as "personal information") entrusted to us by our customers and business partners (hereinafter referred to as "customers, etc.") is an important social responsibility of our company, and hereby establishes and faithfully implements this privacy policy (hereinafter referred to as "this policy").

(Purpose of the Privacy Policy)

第1条

The purpose of this Policy is to ensure the protection of Personal Information and to provide ongoing peace of mind to our Customers, etc. Additionally, it aims to inform our Customers, etc., about their various rights concerning their Personal Information and to provide information about the Company's acquisition of Personal Information.

(Regarding Personal Information)

第2条

  • (1) Information collected from Customers, etc.
    The information the Company collects from Customers, etc. includes names, addresses, phone numbers, email addresses, dates of birth, sex, nationalities, passport details, visa information, marketing-related information, data entered by Customers, etc. in the input forms specified by the Company, information entered by our staff at the request of Customers, etc., information regarding previous stays, services utilized, and purchased products, preferences learned about Customers, etc. during their stay, information provided by Customers, etc. to utilize our services, information obtained from travel agencies when making accommodation reservations on behalf of Customers, etc., and other essential transaction-related information, including credit card information.
  • (2) Information collected by the Company when browsing our website
    When Customers, etc. visit our website, we may collect device information, log data, cookies and anonymous IDs, location information, IP addresses, and device identifiers.

(Purpose of Using Information)

第3条

The Company collects Personal Information for the following legitimate interests: to fulfill our legal obligations, and because the information is necessary to fulfill contractual obligations to parties involved in arranging travel for Customers, etc. (such as travel agencies or employers of Customers, etc.) or to vendors (such as credit card companies, airlines, and other third parties).

  • (1) To contact Customers, etc. for reservation confirmations and related matters
  • (2) To provide services, products, and information to Customers, etc.
  • (3) To conduct the following marketing activities:
    • (A) Advertising and providing information about products, services, and campaigns through notices, emails, etc. (*1, *2)
    • (B) Delivery of behavioral targeting ads using advertising platforms such as Google and Yahoo (*1, *2)
    • (C) Analysis of the attribute data and behavioral history collected by the Company to understand the interests and preferences of Customers, etc. (*3, *4)
    • (D) Other matters as specified in (A) through (C)
    • (*1) We analyze information such as browsing history and purchase history obtained from Customers, etc., to provide services and deliver advertisements.
    • (*2) There may be instances where the Company links and utilizes information about Customers, etc., such as their interests, preferences, and browsing history obtained from third parties, with the Personal Information about Customers, etc., that the Company already possesses. In such cases, we will obtain prior consent from Customers, etc. and use the information within the scope of the purposes listed above.
    • (*3) Our Company’s website uses cookies to provide Customers, etc. with a more convenient experience. For details on the handling of cookies, please refer to 7. Cookies and Other Similar Technologies.
    • (*4) Our Company’s website uses Google Analytics, a service provided by Google, to measure website traffic from Customers, etc. By utilizing Google Analytics on our website, Google collects, records, and analyzes data on Customer, etc. visits to our site using cookies issued by the Company.
      The Company receives the analysis results from Google to understand the visit patterns of Customers, etc. on our website. The information about Customers, etc. collected, recorded, and analyzed by Google Analytics does not include any personally identifiable information. Additionally, this information is managed by Google in accordance with its Privacy Policy.
      Customers, etc. can stop the collection of their information through our use of Google Analytics by disabling Google Analytics in their browser's add-on settings. You can disable Google Analytics by downloading and installing the "Google Analytics opt-out browser add-on" from Google's opt-out add-on download page and changing your browser's add-on settings. Please note that if Customers, etc. disable Google Analytics, it will also be disabled on other websites they visit. However, Customers, etc. can re-enable Google Analytics by resetting their browser add-ons. For information regarding the Google Analytics Terms of Service, please refer to the Google Analytics website. For details about Google's Privacy Policy, please visit Google's website.

      <Google Analytics Terms of Service>
      https://marketingplatform.google.com/about/analytics/terms/jp/

      <Google's Privacy Policy>
      https://policies.google.com/privacy

      <Google Analytics opt-out browser add-on>
      https://tools.google.com/dlpage/gaoptout
  • (4) To analyze for the improvement of services and products.
  • (5) To send surveys to further improve the Company's services.
  • (6) To enforce compliance with the terms and conditions of the services provided through the Company's website and mobile site.
  • (7) To protect the services provided through our website and mobile site, as well as our Customers, etc.
  • (8) To verify the identity of Customers, etc. when they make requests regarding their Personal Information in accordance with this Policy.
  • (9) To fulfill the legal obligations of the Company (including the laws of the jurisdiction where the facility is located, such as Japanese law).
  • (10) To operate contests, sweepstakes, and other promotions.
  • (11) To fulfill contractual obligations to parties involved in travel arrangements for Customers, etc. (such as travel agencies, group travel organizers, or employers of Customers, etc.) or to external vendors (such as credit card companies or airlines).
  • (12) For purposes that have been separately disclosed or announced to Customers, etc.
  • (13) For record-keeping purposes.

(Methods for Collecting Information)

第4条

The Company collects the Personal Information specified in Article 2 through the following methods.

  • (1) Methods of directly collecting information from customers
    Regarding the information described in Article 2, Section 1, the Company may collect Personal Information from Customers, etc. through their reservations or use of our accommodations, creation of an account on our website, responses to surveys, participation in drawings or sweepstakes, contact with our customer service, or application for and use of the services provided by the Company.
  • (2) Collecting information from Customers, etc. devices and the Company's network
    Regarding the information described in Article 2, Section 2, the Company may automatically collect Personal Information from Customers, etc. devices through the use of cookies and related technologies when they utilize our website or other content.
  • (3) Collecting information from other companies
    To ensure that our Customers, etc. can comfortably use our services, we may collect Personal Information through online services operated by other companies that we have selected. Additionally, we may collect Personal Information about our Customers, etc. from the following sources:
    • Travel agencies used by Customers, etc.
    • Providers of transportation means for Customers, etc., such as airlines.
    • Third-party card companies used by Customers, etc.
  • (4) Collecting information from social media
    When Customers, etc. voluntarily participate in activities or services hosted by the Company, we may collect information about their contact details and identity, accommodation and purchase information, online and network behavior, and other information included in posts or profiles on social media.

(Regarding the Handling of Information)

第5条

The Company will appropriately and carefully manage the Personal Information entrusted to us by Customers, etc., and will implement necessary and reasonable security measures to prevent the risk of leakage, loss, misuse, alteration, or unauthorized access.
In addition, when collecting Personal Information using communication means, we will strive to ensure security by using security technologies such as SSL (Secure Socket Layer) encryption to prevent interception by third parties during transmission.

Personal Information entrusted to us by Customers, etc. will be managed in accordance with applicable laws.

(Disclosure and Provision to Third Parties)

第6条

To improve the quality of our services and for the convenience of our Customers, etc., we may outsource some of our operations to external vendors.
In such cases, the Company will provide guidance and oversight to ensure proper management by the external vendor.

The Company will not disclose or provide Personal Information of Customers, etc. to third parties except in the following cases (excluding joint use as described in Article 8).

  • (1) When there is consent from the Customers, etc.
  • (2) When disclosure or provision is required by law.
  • (3) When it is necessary to protect a person’s life, body, or property, and obtaining the consent of Customers, etc. is difficult.
  • (4) When it is especially necessary for the improvement of public health or the promotion of healthy child development, and obtaining the consent of Customers, etc. is difficult.
  • (5) When it is necessary to cooperate with a national or local government agency, or a party entrusted by them, in performing tasks stipulated by law, and obtaining the individual’s consent could potentially hinder the execution of those tasks.
  • (6) When disclosing or providing information to an external vendor within the necessary scope to deliver services to Customers, etc.
  • (7) When Personal Information about Customers, etc., or the rights to manage such Personal Information, are transferred as part of the business assets during a business transfer.

(Cookies and Other Similar Technologies)

第7条

The Company and other relevant parties can evaluate and improve the functionality of our website by using cookies and similar technologies. Additionally, through these cookies and similar technologies, the Company, ad networks, social media companies, and other service providers can display advertisements and customized content.
Concerning the use of cookies for advertising purposes, Customers, etc. can refer to their internet browser instructions to find various ways to manage cookies, such as blocking specific cookies used for advertising by adjusting their browser settings. The settings chosen by Customers, etc. regarding cookies are specific to each website, device, and browser, and will be deleted when they clear their browser cache. Please note that if Customers, etc. refuse cookies, some features of the Company's website may become unavailable.

When Customers, etc. access our website and make arrangements such as booking airline tickets or renting cars, they may be redirected to websites managed by third parties (hereinafter referred to as "External Websites"). In such cases, except for certain websites, External Websites are outside the scope of our management responsibility. Therefore, when Customers, etc. directly transmit Personal Information to External Websites that are outside the scope of our responsibility, we cannot be held liable for their methods of collecting Personal Information or their privacy policies. Before accessing such External Websites or providing Personal Information to them, please review their privacy policies and security policies in advance.

(Joint Use)

第8条

The Company will share Customers' personal data as follows.

  • (1) Personal data subject to joint use
    Name, address, date of birth, phone number, email address, information related to transaction history, etc.
  • (2) Scope of joint users
    Our group companies
  • (3) Purpose of joint use
    Same purpose of use as described in Article 3
  • (4) Entity responsible for management of joint utilization
    RESOL HOLDINGS CO., LTD.
    6-24-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo; President Masaru Osawa

(Compliance with Laws and Regulations)

第9条

The Company complies with personal information-related laws and guidelines to ensure the protection of Personal Information.

(International Transfer of Personal Information)

第10条

Since our Company is based in Japan, when Customers, etc. access our website from countries outside of Japan, there is a possibility that their Personal Information may be transferred to Japan or other countries where our servers or databases are located.
The Company will strive to protect Customers, etc. Personal Information using appropriate methods; however, the laws regarding the protection of Personal Information in Japan and other countries may not be as comprehensive as those in the country where Customers, etc. are located.

(Choice of Information Provision)

第11条

Customers, etc. can always choose the types of Personal Information they provide to the Company, as well as the methods for receiving or refusing communications from us. Please note that if Customers, etc. choose not to provide certain Personal Information, some services offered by the Company may not be available.
The Company may contact Customers, etc. based on the Personal Information provided by them to inform them about services and events that may be of interest. Customers, etc. can refuse to receive these notifications or request changes to the methods of communication with the Company at any time by reaching out to the contact information provided in Article 14 (hereinafter referred to as the "Contact Information").

(Retention Period)

第12条

The Company will retain Personal Information about Customers, etc. for the period deemed necessary, based on the criteria outlined below, to fulfill the purposes described in this Policy.

  • (1) When there is an ongoing business relationship with Customers, etc., and services are being provided
    (for example, while Customers, etc. have an account with the Company or during the period they continue to use the services).
  • (2) When there is a legal obligation that the Company must comply with.
  • (3) When it is deemed desirable to retain the information, considering the Company's legal position (such as statutes of limitations, litigation, or investigations by regulatory authorities).

(Respect for the Rights of Customers, etc.)

第13条

The Company respects the rights of Customers, etc., and upon receiving requests for disclosure, correction, restriction, deletion, or the exercise of data portability rights or objections regarding their Personal Information, we will verify the identity of the requester and respond within a reasonable and necessary scope.
Additionally, if we have previously obtained consent from Customers, etc., they can withdraw their consent by contacting the Contact Information.

(Contact Information)

第14条

For inquiries regarding our personal information protection policy, please contact the following office.

12th floor, Nishi-Shinjuku Mitsui Building, 6-24-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
Resol Group Personal Information Protection Consultation Desk
TEL.03-3344-8813 (9:00-18:00 / Excluding weekends, holidays and New Year holidays)

(Changes to the Privacy Policy)

第15条

The Company may review and modify this Policy as necessary.
If the Company makes changes to this Policy, it will take appropriate measures, such as publishing the revised policy on the official RESOL HOTELS website.