FAQFAQs
We have posted here frequently asked questions for HOTEL RESOL HAKODATE.
If you have any questions not listed below, please contact the hotel.
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About accommodation
01 About Front Desk Service
- Q What are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the plan, so please contact the hotel for details.
- QCan I make a reservation on the day? Are there any time restrictions?
- If there are vacant rooms, we can accommodate you at any time, so please feel free to contact us.
- QWhat time should I check in by? Is there a curfew?
- The front desk staff is available 24 hours a day.
There is no curfew, so please don't worry.
However, please let us know if you will be arriving later than the scheduled check-in time.
- QCan I pay at check-out?
- Payment is required in advance. Please settle the amount when you check in.
- Q Can I send parcels?
- You can use Yamato Transport.
- QCan I send a package ahead?
- Please include your name and the dates of your reservation.
We will keep it at the front desk until your arrival.
- QCan I use a credit card?
- We accept VISA, MasterCard, JCB, Diners and American Express for accommodation payments.
- QCan I leave my luggage before check-in or after check-out?
- We will keep it at the front desk.
- Q Is there a cleaning service?
- Please contact the front desk.
If you bring it in by 10am, it will be ready by the evening of the same day.- *There are fixed holidays, so please inquire at the front desk.
02 About staying with children
- Q Can I sleep with my child?
- Children up to elementary school age can sleep in the same bed as their parents for free.
- Q Are there baby beds?
- Please contact us in advance as numbers are limited.
About the rooms and facilities
- Q Is Wi-Fi available?
- Available in the guest rooms and lobby.
- Q Are there non-smoking rooms?
- All rooms are non-smoking.
- QCan I stay in my room during the day if I am staying multiple nights?
- You can stay 24 hours a day during consecutive nights.
- Q Is there a refrigerator?
- An empty refrigerator is provided in every room.
Please note that there is no freezing function.
- QIs the toilet equipped with a washing machine?
- They are installed in all rooms.
- Q Can I charge my cell phone?
- We have a limited number of chargers available for free rental.
Please use it in your room.
Facilities and services
- Q I would like to include breakfast.
- Booking the day before: Adults 1,700 yen, Children 1,000 yen
Same-day booking: Adults 2,000 yen, Children 1,000 yen
- Q Are there any conference rooms?
- Yes, we have them available. For details, please see the "Banquet" page.
- Q Can I use the Internet in the conference room?
- Wifi available.
- Q Is there a shop?
- We do not have it.
- Q Are there vending machines?
- Vending machines selling soft drinks are available on the 1st, 5th, 7th, 8th, and 9th floors, and alcoholic drinks are available on the 6th floor.
- Q Are there coin laundry facilities?
- It is located on the second floor of the hotel and is open from 6:00 to 24:00.
- Q Are there any pay channels?
- You can view it in your guest room for 1,000 yen per night (from 15:00 to 11:00 the following morning).
Access and parking
- Q What is the nearest station?
- JR Hakodate Station is a 3-minute walk from the hotel.
- QPlease tell me how to get there from Hakodate Airport.
- Limousine buses run from Hakodate Airport to Hakodate Station.
Many customers use this service.
- Q Is there a parking lot?
- We have a multi-storey car park (for cars up to 155cm high) which is available to guests staying at the hotel for 700 yen per night.
- *RVs, wagons, and other vehicles that cannot be parked will be directed to another parking lot within walking distance.
Others
- Q Are there any convenience stores nearby?
- There is a Seven-Eleven just a minute's walk away.
