FAQFAQs
Below we have listed frequently asked questions for HOTEL RESOL UENO.
If you have any questions not listed below, please contact the hotel.
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About accommodation
- Q What are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the plan, so please contact the hotel for details.
- Q Can I extend my stay?
- Extensions are available at the standard overage fee.
- *We may not be able to accommodate you depending on the situation on the day.
- Q Can I eat meals in my room?
- We do not offer room service. We will provide information on nearby restaurants.
- Q Can you tell me about the storage of valuables?
- There are no safes in the rooms.
If you wish, please complete the procedure at the front desk and we will store your luggage in the safe.
- Q Please tell me about home delivery.
- You can send your luggage at the front desk.
We also have shipping boxes (for a fee) and shipping slips available, so please feel free to ask.
- Q Can I send my luggage to the hotel before my stay?
- For advance parcel deliveries, please write the guest's name, phone number, and check-in date on the shipping slip and send it to us.
Your luggage will be handed over to you when you check in.
- Q Can I leave my luggage before check-in?
- We will keep your luggage at the front desk before and after check-in. Please feel free to ask.
- Q Can I use a credit card?
- We accept JCB, VISA, DINERS, AMEX, DC, etc.
- Q Can I exchange foreign currency?
- Sorry, we do not offer foreign currency exchange.
- Q Can I sleep with my child?
- There is no child fee for preschool children sharing a bed with their parents.
Bedding is not provided, so please check the width of the bed carefully before making a reservation.
- Q Can I use a baby bed?
- Unfortunately, we do not have baby cribs available.
About the rooms and facilities
- Q Please tell me about the room size and bed size.
- Bed size varies depending on the room type. Please refer to the "Guest Rooms" page for details.
- Q Is there internet access available in the rooms?
- All rooms are equipped with Wi-Fi and can be used free of charge.
- Q Are there non-smoking rooms?
- All rooms in our hotel are non-smoking.
- Q What items are available for rental?
- Blanket / Humidifier / Hair iron / Iron / Trouser press
- *The number of rental items is limited. Please feel free to ask the front desk staff for any requests.
Facilities and services
- Q I would like to include breakfast.
- ホテルリソル会員様は600円、非会員の方は800円にて、ご用意させていただきます。
ご希望のお客様は、ご到着時にフロントまでお申し付けくださいませ。
- Q Is there a shop?
- Sorry, there is no shop.
Please ask the front desk staff for information on nearby souvenir shops.
- Q Are there vending machines?
- There are vending machines on the first floor.
- Q Are there coin laundry facilities?
- There is a coin laundry on the second floor.
- Q Are there any pay channels?
- Sorry, we do not offer pay-per-view services.
Access and parking
- Q Is there a parking lot at the hotel?
- There is no parking available at the hotel.
In addition, we do not have any affiliated or complimentary parking facilities, so all fees must be borne by the customer. Thank you for your understanding.
- Q Please tell me how to get to the hotel from the nearest station.
- 1 minute walk from the Iriya exit of Ueno Station on the JR lines, or 1 minute walk from the Asakusa exit
Tokyo Metro Ginza Line/Hibiya Line "Ueno Station" Exit 9, 1 minute walk
Approximately 6 minutes walk from Keisei Ueno Station on the Keisei Main Line
Others
- Q What are the tourist attractions and restaurants in the area?
- Please ask the front desk for detailed information about nearby tourist spots and restaurants.
- Q Are there any convenience stores nearby?
- There is a convenience store about a 1-minute walk from the hotel.
