FAQFAQs
Below we have listed frequently asked questions for HOTEL RESOL TRINITY KYOTO.
If you have any questions not listed below, please contact the hotel.
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About accommodation
- Q What are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the plan, so please contact the hotel for details.
- Q Can I extend my stay?
- Extensions are available at the standard overage fee.
- *We may not be able to accommodate you depending on the situation on the day.
- Q Can I eat meals in my room?
- There is no room service.
Please use the restaurant on the 1st floor or we will introduce you to nearby restaurants.
- Q Can you tell me about the storage of valuables?
- There are no safes in the rooms.
If you wish, please complete the procedure at the front desk and we will store your luggage in the safe.
- Q Please tell me about home delivery.
- You can send your luggage at the front desk.
We also have shipping boxes (for a fee) and shipping slips available, so please feel free to ask.
- Q Can I send my luggage to the hotel before my stay?
- For advance parcel deliveries, please write the guest's name, phone number, and check-in date on the shipping slip and send it to us.
Your luggage will be handed over to you when you check in.
- Q Can I leave my luggage before check-in?
- We will keep your luggage at the front desk before and after check-in. Please feel free to ask.
- Q Can I use a credit card?
- We accept JCB, VISA, DINERS, AMEX, NICOS, DC, UFJ, SAISON, OMC, etc.
- Q Can I exchange foreign currency?
- Sorry, we do not offer foreign currency exchange.
- Q Can I sleep with my child?
- There is no child fee for preschool children sharing a bed with their parents.
Bedding is not provided, so please check the width of the bed carefully before making a reservation.
- Q Can I use a baby bed?
- Unfortunately, we do not have baby cribs available.
About the rooms and facilities
- Q Please tell me about the room size and bed size.
- Bed size varies depending on the room type. Please refer to the "Guest Rooms" page for details.
- Q Is there internet access available in the rooms?
- All rooms are equipped with Wi-Fi and can be used free of charge.
- Q Are there non-smoking rooms?
- All rooms in the hotel are non-smoking. There are smoking booths on the 1st, 4th, and 8th floors.
- Q What items are available for rental?
- Blanket / Iron / Trouser press
- *The number of rental items is limited. Please feel free to ask the front desk staff for any requests.
Facilities and services
- Q I would like to include breakfast.
- ホテルリソル会員様は1,760円、非会員の方は1,980円にて、ご用意させていただきます。
ご希望のお客様は、ご到着時にフロントまでお申し付けくださいませ。
- Q Is there a shop?
- Sorry, there is no shop.
Please ask the front desk staff for information on nearby souvenir shops.
- Q Are there vending machines?
- There is a soft drink vending corner on the 3rd, 7th, and 9th floors, and an alcohol vending corner on the 5th floor.
- Q Are there coin laundry facilities?
- There is a coin laundry on the 2nd floor.
- Q Are there any pay channels?
- Sorry, we do not offer pay-per-view services.
Access and parking
- Q Is there a parking lot at the hotel?
- Our hotel does not have a parking lot or driveway. If you are coming by car, please use the nearby paid parking lot.
Please note that we do not have any affiliated or preferential parking facilities, so all fees will be borne by the customer.
- Q Please tell me how to get to the hotel from the nearest station.
- The hotel is a 2-minute walk from Zest Oike Exit 9 at Kyoto City Hall Station on the Kyoto Municipal Subway Tozai Line.
Others
- Q What are the tourist attractions and restaurants in the area?
- It is within walking distance of Shinkyogoku and Teramachi shopping districts, as well as Kawaramachi and Pontocho.
Please ask the front desk for detailed information about nearby tourist spots and restaurants.
- Q Are there any convenience stores nearby?
- There is a convenience store just a minute's walk from the hotel.
