FAQFAQs
Below we have listed frequently asked questions for HOTEL RESOL YOKOHAMA SAKURAGI-CHO.
If you have any questions not listed below, please contact the hotel.
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About accommodation
- Q What are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the plan, so please contact the hotel for details.
- Q Can I extend my stay?
- Extensions are available at the standard overage fee.
- *We may not be able to accommodate you depending on the situation on the day.
- Q Can I eat meals in my room?
- There is no room service.
Please use the restaurant on the 2nd floor or we will introduce you to nearby restaurants.
- Q Can you tell me about the storage of valuables?
- There are no safes in the rooms.
If you wish, please complete the procedure at the front desk and we will store your luggage in the safe.
- Q Please tell me about home delivery.
- You can send your luggage at the front desk.
We also have shipping boxes (for a fee) and shipping slips available, so please feel free to ask.
- Q Can I send my luggage to the hotel before my stay?
- For advance parcel deliveries, please write the guest's name, phone number, and check-in date on the shipping slip and send it to us.
Your luggage will be handed over to you when you check in.
- Q Can I leave my luggage before check-in?
- We will keep your luggage at the front desk before and after check-in. Please feel free to ask.
- Q Can I use a credit card?
- We accept JCB, VISA, DINERS, AMEX, NICOS, DC, UFJ, SAISON, OMC, etc.
- Q Can I exchange foreign currency?
- Sorry, we do not offer foreign currency exchange.
- Q Can I sleep with my child?
- There is no child fee for preschool children sharing a bed with their parents.
Bedding is not provided, so please check the width of the bed carefully before making a reservation.
- Q Can I use a baby bed?
- Unfortunately, we do not have baby cribs available.
About the rooms and facilities
- Q Please tell me about the room size and bed size.
- Bed size varies depending on the room type. Please refer to the "Guest Rooms" page for details.
- Q Is there internet access available in the rooms?
- All rooms are equipped with Wi-Fi and can be used free of charge.
- Q Are there non-smoking rooms?
- All rooms in our hotel are non-smoking.
- Q What items are available for rental?
- Blanket / Humidifier / Hair iron / Iron / Trouser press
- *The number of rental items is limited. Please feel free to ask the front desk staff for any requests.
Facilities and services
- Q I would like to include breakfast.
- Breakfast will be provided for 2,000 yen (tax included).
If you would like this service, please inform the front desk upon arrival.
- Q Is there a shop?
- Sorry, there is no shop.
Please ask the front desk staff for information on nearby souvenir shops.
- Q Are there vending machines?
- Vending machines are available on the 2nd floor.
- Q Are there coin laundry facilities?
- There is a coin laundry on the 2nd floor.
- Q Are there any pay channels?
- Sorry, we do not offer pay-per-view services.
Access and parking
- Q Is there a parking lot at the hotel?
- Currently, our hotel's parking lot is out of service, so we ask that you use a nearby paid parking lot.
We do not have any affiliated or complimentary parking lots. Please note that all parking fees must be borne by the customer.
- Q Please tell me how to get to the hotel from the nearest station.
- 3 minutes walk from the New South Exit (City Hall Exit) of Sakuragicho Station on the JR Keihin Tohoku Negishi Line and Yokohama Blue Line.
1 minute walk from Exit 1C of Bashamichi Station on the Minatomirai Line.
Others
- Q What are the tourist attractions and restaurants in the area?
- Please ask the front desk for detailed information about nearby tourist spots and restaurants.
- Q Are there any convenience stores nearby?
- There is a convenience store just a minute's walk from the hotel.
